Frequently asked Questions

Kia ora koutou katoa/Greetings everyone,

If you're reading this, it's likely you have sent us questions or you're searching for answers.


These are some of the most common questions we get asked and we hope you find helpful.

Q. What are the costs to get a visa or citizenship?

A. Costs vary significantly and it is not possible to give an accurate estimate to people without learning more details.

Fees and application charges are dependent on:


  • What type of application it is 

  • How many applicants will be included in the application 

  • Whether any complexities are involved, eg medical, character issues, previous visa history

  • How much time will be taken and work that needs to be done

  • The urgency of the matter


Common examples are:


1. Standard citizenship application includes application fee of $285 + our professional fee $2,200 + gst $220.


Total fee is $2,750.00

2. Standard 189 NZ Stream application includes application fee of $4,045 + our professional fee $4,500 + gst $450 + medical examination $375 + Australian Police Check $42.


Total fee is $9,412.00

3. Complex Resident Return application includes application fee of $405 + our professional fee $3,200 + gst $320 + Australian Police Check $42.

Total fee is $3,967.00

4. Standard Resident Return renewal application includes application fee of $405 + our professional fee $550 + gst $55.

Total fee is $1,010.00

4. Standard Partnership visa application fee of $7,715 + our professional fee $4,500 + gst $450 medical examination $375 + Australian Police Checks x2 $84.


Total fee is $13,124.00

All estimates are provided on a case by case basis and in writing after a consultation. Here is a general guide to some of our fees.

Please note: Costs given in examples are current as of July 2019 and can vary based on a case by case basis.

Q. Are you able to help with my visa or citizenship matter?

A. Yes, as a Registered Migration Agent (RMA) I am able to assess, prepare and lodge visa and citizenship applications.

d) Monitor and liaise with the Department of Home Affairs on your behalf

e) Tend to technical immigration and technical matters such as requests for further information from the Department of Home Affairs  

Q. How do I get assistance with my visa or citizenship matter?

A. Book a consultation/assessment (fee applies of $280 +gst) or just need to chat quickly before deciding where to next? - Phone 0433485556 or book a 10 minute free chat.

Q. How long does a consultation take and is there a fee?

A. Consultations usually take up to 45 minutes but sometimes longer. The fee to book a consultation of $280 (excl. GST). 


Please allow up to 60 minutes for the consultation to take place.

Q. How do I have a consultation if I live interstate?

A. Consultations can be done in person, over the phone or via video call eg skype, facebook messenger, face time.

Q. I am so confused and don't know where to start?

A. The consultation/assessment process is the most crucial stage because this is where the planning starts. Once we understand your full situation we are then able to provide strategic and personalised advice.


Q. What services can be provided after a consultation?

A. We are able to handle your migration matter from the preparation of your application to lodgement to liaising with the Department of Home Affairs. We also follow up and monitor clients after they have received their permanent visas and keep them informed and updated of significant dates and procedures that must be followed.

Q. Do I have to pay everything upfront?

A. Generally fees are required upfront - 50% at time of commencement and 50% at time of lodgement.  Visa application fees are due at time of lodgement or when requested.

Q. How long does it take to lodge an application?

A. Preparation can take anywhere from 2 days to 8 weeks.

Q. Can you check my application which I prepared myself?

A. Unfortunately, it is against our own practice due to liability and risks involved.

Q. If I prepare most of my application can I get a discount?

A. Again the answer is no due to liability and risks involved. As an RMA, we can be held liable for the entire application regardless of whether we prepared all or part of it. We must also carefully check the whole application from scratch.


Q. Can you guarantee that my application will be successful?

A. In accordance with the Code of Conduct we are not able guarantee whether an application will be successful or not. However, we are able to give a good indication of whether we can foresee any potential risks that may hinder your application from being approved. It is then up to you whether you wish to take the risk or not. Also, as an RMA I am not allowed to lodge applications which are vexatious. In other words, if we know an application has no hope it is unethical for me to pretend it might succeed or give false hope.


Q. Can I get a refund if my application is refused?

A. Unfortunately, in most circumstances, once an application is lodged there are no refunds available.

Q. What if I'm not good with technology and computers?

A. No problem, part of our role is to make the process as easy and stress-free for you as possible. So long as you know how to use a smartphone and can send us photos by either email or text message, we can do the rest!

Q. I have criminal convictions. What are my chances of success?

A. It all depends on the type of convictions, sentencing and time frames. For anyone who may have convictions it is extremely important to seek advice if you are considering a visa or citizenship application. In some cases it would be considered too risky to lodge an application, but in many instances it is safe to apply despite having convictions. However, caution should be exercised when compiling such applications ensuring all necessary information has been provided to a high standard.

For further information you may also like to go to my Morunga Migration Facebook pages which have a variety of videos and posts I made especially for fellow New Zealanders to understand the basics of how migration works for us in Australia. 

Migration matters are complex and we cannot stress enough how important it is to be correctly informed.


If you have any other questions that are not here please send them through to 


17 Ormerod Street


SA 5271

SOUTH AUSTRALIA (Virtual Office)

271 Flinders Street


SA 5000

QUEENSLAND (Virtual Office)

Westfield Chermside

Level 2, 395 Hamilton Road


QLD 4032 

NEW SOUTH WALES (Virtual Office)

3/55 Pyrmont Bridge Road


NSW 2009





P.O. Box 1210


SA 5271


Tel: +61 8 8322 3605

Mob: +61 433 485 556

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MARN: 1797713


Member of the Migration Institute of Australia: 17820


Code of Conduct

Consumer Guide

Ethical Framework








As a registered migration agent, Māori living in Australia, and dual citizen of both New Zealand and Australia,

I acknowledge and pay my respects first and foremost, to the Traditional Owners both past and present, of this land.

© 2017 by Erina Morunga

Registered Migration Agent

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