Frequently asked Questions

Kia ora koutou katoa/Greetings everyone,

If you're reading this, it's likely you have sent me questions or you're searching for answers.


These are some of the most common questions I get asked that I hope you find helpful

Q. How do I get assistance with my visa or citizenship matter?

A. Would like a full assessment and get started? - book a consultation/assessment (fee applies of $280 +gst)


Just need to chat quickly before deciding where to next? - Phone 0433485556 or book a 10 minute free chat.

Q. What does it cost?

A. Costs vary depending on the type of application, number of applicants, whether any complexities are involved, time taken and work that needs to be done. All estimates are provided in writing after a consultation. Here is a general guide to some of our fees.

Q. I am so confused and don't know where to start?

A. The consultation/assessment process is a crucial stage because this is where the planning starts. Once I understand your full situation I am then able to provide strategic advice of what options or combinations of options might be available, what the costs will be, how the processes will work.

Q. Are you able to help with my visa or citizenship matter?

A. Yes, as a Registered Migration Agent (RMA) I am able to:

a) Assess each person or family's unique circumstances

b) Provide specific advice about pathways that are available

c) Prepare and lodge applications

d) Monitor and liaise with the Department of Home Affairs on your behalf

e) Tend to matters such as visa cancellations  

f) Tend to Administrative Appeals Tribunal (AAT) matters


Q. How do I have a consultation if I live interstate?

A. Consultations can be done in person, over the phone or via video call eg skype, facebook messenger, face time.


Q. How long does a consultation take and is there a fee?

A. Consultations usually take up to 45 minutes but sometimes longer. The fee to book a consultation of $280 (excl. GST). This fee is a one-off charge and covers a family unit.


Please allow up to 60 minutes for the consultation to take place.


Q. What services can be provided after a consultation?

A. I am able to handle your migration matter from the preparation of your application to lodgement to liaising with the Department of Home Affairs. I also follow up and monitor clients after they have received their permanent visas and keep them informed and updated of significant dates and procedures that must be followed.

Q. Do I have to pay everything upfront?

A. Generally fees are required upfront - 50% at time of commencement and 50% at time of lodgement.  Visa application fees are due at time of lodgement or when requested.

Q. How long does it take to lodge an application?

A. Depending on the type of application and speed in which I am provided all necessary documents, general preparation times can take anywhere from 7 days to 8 weeks.

Q. Can you check my application which I prepared myself?

A. Unfortunately, the answer is no. Due to liability and risks involved I can only assist clients if I have full control of the application from start to finish.

Q. If I prepare most of my application can I get a discount?

A. Again the answer is no. Although clients have prepared parts of the application it still takes me the same time or sometimes longer to check all details and information has been entered or correctly. In addition, as a Registered Migration Agent, it's not possible for insurance purposes to be liable for part of the application. I can be held liable for the entire application regardless of whether I prepared all or part of it.


Q. Can you guarantee that my application will be successful?

A. Under the Code of Conduct I am not able guarantee whether an application will be successful or not. However, I am able to give a good indication of whether I can foresee any potential risks that may hinder your application from being approved. It is then up to you whether you wish to take the risk or not. Also, as a RMA I am not allowed to lodge applications which are vexatious. In other words, if I know an application has no hope it is unethical for me to pretend it might succeed or give false hope.


Q. Can I get a refund if my application is refused?

A. Unfortunately, in most circumstances, once an application is lodged there are no refunds available.

Q. What if I'm not good with technology and computers?

A. No problem, part of my role is to make the process as easy and stress-free for you as possible. So long as you know how to use a smartphone and can send me photos by either email or text message, I can do the rest!

Q. I have criminal convictions. What are my chances of success?

A. It all depends on the type of convictions, sentencing and time frames. For anyone who may have convictions it is extremely important to seek advice if you are considering a visa or citizenship application. In some cases it would be considered too risky to lodge an application, but in most cases it is safe to apply despite having convictions. However, caution should be exercised when compiling such applications ensuring all necessary information has been provided to a high standard.

For further information you may also like to go to my Morunga Migration Facebook pages which have a variety of videos and posts I made especially for fellow New Zealanders to understand the basics of how migration works for us in Australia. 

Migration matters are complex and I cannot stress enough how important it is to be correctly informed.

If you have any other questions that are not here please send them through to 

Nga mihi nui,

Erina Morunga

MARN 1797713


271 Flinders Street


SA 5000


Westfield Chermside

Level 2, 395 Hamilton Road


QLD 4032 


3/55 Pyrmont Bridge Road


NSW 2009





P.O. Box 910

Morphett Vale

SA 5162


Tel: +61 8 8322 3605

Mob: +61 433 485 556

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MARN: 1797713


Member of the Migration Institute of Australia: 17820


Code of Conduct

Consumer Guide

Ethical Framework








As a registered migration agent, Māori living in Australia, and dual citizen of both New Zealand and Australia,

I acknowledge and pay my respects first and foremost, to the Traditional Owners both past and present, of this land.

© 2017 by Erina Morunga

Registered Migration Agent

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